Shipping policy

Last updated: July 3, 2026

Thank you for shopping with Pinduae.

This Shipping Policy explains our shipping areas, order processing time, delivery time, shipping costs, and order handling process. Please read this policy carefully before placing an order.

1. Shipping Area

We currently ship orders within the United States.

At this time, we do not offer international shipping.

2. Order Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

Business days are Monday through Friday, excluding weekends and public holidays.

During peak seasons, holidays, or periods of high order volume, order processing may take slightly longer. If there is a significant delay in processing your order, we will contact you by email.

3. Shipping Method and Delivery Time

We offer Standard Shipping for domestic U.S. orders.

Estimated shipping transit time after the order has been processed and shipped:

6–13 business days

Estimated total delivery time, including order processing time and shipping transit time:

7–16 business days

Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, holidays, incorrect shipping information, or other circumstances beyond our control.

4. Shipping Costs

Shipping costs are calculated based on the order amount.

The final shipping cost will be displayed at checkout before you complete your order.

5. Free Shipping

Free standard shipping is available for domestic U.S. orders with an order total of $70.00 or more.

The order total is calculated before taxes, shipping fees, or any additional charges, unless otherwise stated at checkout.

6. Order Confirmation and Tracking

After your order is placed, you will receive an order confirmation email.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.

Please allow some time for tracking information to update after the carrier receives the package.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order cannot be delivered due to an incorrect or incomplete address, we may contact you for updated information. Additional shipping fees may apply if the package needs to be resent.

We are not responsible for delivery delays or failed deliveries caused by incorrect shipping details provided by the customer.

8. Lost, Delayed, or Damaged Packages

If your package is delayed, lost, damaged, or marked as delivered but not received, please contact us as soon as possible.

For damaged or incorrect items, please contact us within 48 hours of delivery and provide photos or videos as proof.

We will review the issue and help arrange a replacement, refund, or other appropriate solution when applicable.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancel the order.

10. Shipping Restrictions

Some products may be unavailable for shipping to certain locations due to carrier restrictions, local regulations, or delivery limitations.

If we are unable to ship your order, we will contact you by email and issue a refund if necessary.

11. Contact Information

If you have any questions about shipping, delivery, or your order, please contact us:

Email: service@pinduae.shop